Shipping policy

At beyondROSE, we strive to deliver joy through flowers which are fresh, fast, and reliable. Please review our delivery policy below to ensure a smooth experience.

Delivery Days & Hours

  • Weekdays & Weekends (Monday to Sunday):

For orders placed before 4:00 PM (GMT +8), same day delivery is available. Orders placed after 4:00 PM will be delivered on the next available delivery day.

  • Public Holidays & Peak Seasons (e.g. Valentine’s Day, Mother’s Day): Same day delivery is not available.

However, we may still be able to assist and please call us at +60 17-814 9775 for urgent requests or special arrangements.

Timed Deliveries

We offer specific delivery time slots to help you plan your surprise perfectly. Please select your preferred time window at checkout:

  • 9:00 AM – 12:00 PM
  • 12:00 PM – 4:00 PM
  • 4:00 PM – 6:00 PM

While we always aim to deliver within the selected time slot, unforeseen delays (such as weather, traffic, or access issues) may occasionally affect timing.

Missed or Failed Deliveries

Customers are responsible for ensuring that the recipient is present at the delivery address during the expected delivery window. If the recipient is unavailable, the bouquet may be left with a reception, security, or safe drop area if permitted. Re-delivery requests or re-routing due to incorrect addresses or recipient absence will incur an additional fee based on location.

Address Changes

If you need to change the delivery address, please update it via your account or inform us before 4:00 PM (evening) one (1) day prior to the intended delivery date. We are unable to process changes after this cut-off time and cannot offer refunds for deliveries sent to incorrect addresses due to late notifications.

Delivery Zone

We currently offer flower delivery across major cities and towns in Perak, Penang, Klang Valley and Kuala Lumpur. We do not deliver to P.O. Boxes or incomplete addresses (such as missing unit numbers, building names, or landmarks), as these may cause delays or failed deliveries.

We are continuously working to expand our delivery zones, and more locations will be added soon. If you’re unsure whether your area is covered, feel free to contact our team for assistance. We’re happy to help!